Privacy and Policy of ZAMMART VIETNAM
1. Personal Data Privacy Policy
1.1 Purpose and Scope of Collecting Personal Information
- To process orders and provide services.
- To maintain and manage user accounts.
- To improve shopping experience and personalize services.
- To ensure security and prevent fraudulent activities.
Collected Information: Full name, email address, phone number, shipping address, payment information, and other details related to service provision.
1.2 Scope of Use of Information
- Process and complete purchase transactions.
- Contact customers about order status and support services.
- Provide information about new products, services, and promotions.
- Improve service quality and user experience.
1.3 Data Retention Period
- Personal information is stored until the customer requests cancellation or logs in to cancel it themselves.
- In all cases, personal information will be secured on ZAMMART’s servers.
1.4 Commitment to Customer Personal Data Privacy
- We commit not to share, sell, or rent customers' personal information to third parties, except in the following cases:
- Service providers involved in processing orders (e.g., delivery, payment services).
- When required by legal authorities according to regulations.
- We apply appropriate technical and organizational measures to protect personal information from loss, unauthorized access, disclosure, or destruction.
1.5 Customers' Rights Regarding Personal Information
- Access and edit their personal information.
- Request the deletion of personal information when no longer using services.
- Withdraw consent for us to process their personal information.
To exercise these rights, customers can contact us via Email: [email protected]
2. ZAMMART VIETNAM E-Commerce Platform Rules
2.1 General Principles
- ZAMMART is an online platform owned and managed by ZAMMART Vietnam Co., Ltd., providing products distributed directly by ZAMMART to consumers.
- All transactions and shopping activities on ZAMMART must comply with the current legal regulations of Vietnam.
- Customers include individuals or organizations with full civil legal capacity, agreeing to comply with these Operating Rules.
2.2 Transaction Process
Purchase Process:
- Step 1: Access the ZAMMART website or application.
- Step 2: Search for products using the search bar or product categories.
- Step 3: Select the product to purchase, read the product information carefully, and click "Add to cart".
- Step 4: Review the shopping cart and click "Checkout".
- Step 5: Enter shipping information, then proceed with payment via ZAMMART wallet.
- Step 6: Complete the payment and receive order confirmation via email or text message.
2.3 Goods Delivery Process
- ZAMMART is responsible for delivering the goods to the provided address.
- The estimated delivery time will be clearly communicated at the order step and may vary depending on the delivery area or product availability.
- If delivery cannot be made on time, ZAMMART will notify the customer via email or phone.
2.4 Return and Refund Process
Subject to ZAMMART’s separate return and refund policy.
Contact Information for Support